obz-vhlcentral-testcompany Knowledge Base

FAQ: I selected the wrong course, what should I do?

Published July 22nd, 2025 by Emil H

Q: I selected the wrong course (or need to switch courses), what should I do? A: Log into your student vhlcentral account and click "Enroll in a course". Then follow these steps: On the left side of the Enroll page, choose the program your instructor will be using for the course. On the right side of the Enroll page, a list of available courses a

FAQ: Access Codes

Published July 22nd, 2025 by Emil H

What is an access code? An access code is a twelve-letter code used to gain access to your textbook's site and your teacher’s class. Note: Please contact your teacher to confirm the list of required materials for your class. How do I get an access code? Access codes are usually located inside a new Vista Higher Learning textbook or textbook pack

LTI-Advantage with Rostering Integration: Administrator Guide for Schoology

Published July 22nd, 2025 by Emil H

Click on the file link below to download the guide.

VHL Central HELP TOPIC: Post, Edit, Delete, or Release/Hide an Assessment Assignment

Published July 22nd, 2025 by Emil H

Assessment From Assessment, you can view and assign quizzes, tests, and exams from your textbook’s Testing Program. How do you get to the items within the Assessment? Select the lesson from the drop-down menu on the left. In the lesson menu beneath the drop-down menu, click on an assessment type: Vocabulary quizzes, Grammar quizzes, and Lesson t

vhlcentral Roster Assistant Log in Instructions

Published July 22nd, 2025 by Emil H

See attachment below.

vhlcentral Grade: Gradebook Roster View - Reset work for a student (single assignment)

Published July 22nd, 2025 by Emil H

1. Click a student's score (either from the student view or from the Gradebook's roster view). 2. On the Actions popup, click “Reset work.” 3. In the Comment field, enter a reason for resetting the work. 4. Click the “reset work” button. Note: There is no way to retrieve the student’s work after clicking the “reset work” button.

Resources to Assist With Remote Teaching

Published July 22nd, 2025 by Emil H

You may also want to book mark the Vista Higher Learning corporate site landing page, which will be updated regularly with news and product enhancements supporting remote teaching: https://vistahigherlearning.com/transition-to-remote-teaching Remote Teaching Guides Online Cheating Prevention Guide (attached below) Online Communicative Teaching Gui

Welcome to the Support Center for Educators

Published July 22nd, 2025 by Emil H

Need help? You can find VHL Central technology and instructor resources designed to help you make the most of your Vista Higher Learning program. We have a wealth of materials whether you’re just getting started with your program on VHL Central or have been using Vista Higher Learning programs for years. VIEW A HOW-TO VIDEO OR FIND TRAINING RESOUR

LTI-Advantage with Rostering Integration: Canvas Administrator Guide

Published July 22nd, 2025 by Emil H

Click on the link below to view the online guide. Canvas LTI-A+R_Admin Online Guide Click on the file link below to download the guide.

Supersite 3.0 HELP TOPIC: Post, Edit, or Delete an Activities Assignment

Published July 22nd, 2025 by Emil H

Activities The Activities area is based on your textbook’s Table of Contents. Activities are organized into groups (Explore, learn, practice, communicate, self-check and Build-your-skills when available) depending on the strand (Contextos, Estructuras, Cultura, etc). The vocabulary and tutorial activities are not graded, so students only get credit

VHL Rostering and SSO (K-12): Common Questions & Issues

Published July 22nd, 2025 by Emil H

Vista Higher Learning (VHL) provides integration capabilities that allow schools to automate the rostering of users and courses. Additionally, VHL supports single-sign-on (SSO) so that users can access VHLCentral directly from their school SSO dashboard. Rostering and SSO integrations provide an efficient way to manage data and accounts between a

Supersite 3.0 HELP TOPIC: Student Course Dashboard

Published July 22nd, 2025 by Emil H

Managing Your Course Work Using the Course Dashboard The Course dashboard allows you to access the assignments, class bulletins, content, calendar, grades, and communication tools for your instructor’s course. The Assignments Menu Assignments display all items that your instructor assigns from all areas of the Supersite in chronological order by

Tracking Your vhlcentral Technical Support Requests

Published July 22nd, 2025 by Emil H

You can use our Support Center to track your vhlcentral support requests. Note: If you belong to multiple organizations, you can change the organization for a support request when you view it in the Support Center. To track your support requests: 1. Go to support.vhlcentral.com 2. Select Sign in and enter your credentials for the Vista Higher Learn

K-12 Concurrent Enrollment FAQs

Published July 22nd, 2025 by Emil H

W hat is concurrent enrollment? Concurrent enrollment enables students to access their Vista Higher Learning content while working with multiple educators. By allowing students to simultaneously enroll in multiple sections that use the same program , concurrent enrollment gives students more flexibility by eliminating the need for separate accounts

Known Issue: "Sorry" message in LMS course via Follett - Willo LTI-Advantage

Published July 22nd, 2025 by Emil H

If you encounter this blue "Sorry, something went wrong" warning (which usually includes an associated sub-message) when in your instructor's course on your school's LMS, please contact Follett-WilloLabs Support (as noted below) for assistance. Student Support Any student experiencing course materials access issues after launching from their instr

What should I do if a server error page is displayed when working in my course?

Published July 22nd, 2025 by Emil H

In addition to to submitting the report error button on the error page (this goes direct to the vhlcentral server logs), please use the Tech Support Web Request form to report the issue to our tech support team. You may also report the error to one of our support chat agents. Include: The name of the Book/Program you are using The name of the vhlcen

FAQ: How do I enroll in my instructor’s course?

Published July 22nd, 2025 by Emil H

Go to VHL Central: http://vhlcentral.com Log in using your existing account information. To enroll in your teacher's course, click the "Enroll in a course" link on the top-left corner. On the left side of the Enroll page, choose the program your instructor will be using for the course. On the right side of the Enroll page, a list of available course

Accessing the Flash-Free vText (Pre-2018 Copyright Titles)

Published July 22nd, 2025 by Emil H

Web browsers such as Chrome, Firefox, and Safari have taken steps to disable Flash and ended support for Flash at the end of 2020. Our Flash-based vTexts (pre-2018 copyright titles) were changed as a result of these browser updates. By December 22, ALL DEVICES were be able to access the single-page view Flash-Free version. This applies to the progra

A Master Guide: How to adjust Pop-up Blocker on Your Web Browser

Published July 22nd, 2025 by Emil H

Overview What is a Pop-up? Pop-ups are a new web browser window that is opened by a website. Certain types of downloaded content such as advertisements, images, music, and forms can cause pop-ups. Many websites use pop-ups to display information without disrupting the page currently open. For example, if you were to fill in a form on a web page and

A Master Guide: How to Clear Cache Internet Files on Your Web Browser

Published July 22nd, 2025 by Emil H

MS EDGE: Clear Cache Files Open Microsoft Edge. Click the ellipsis menu icon on the upper-right corner. Select Settings, then click on Privacy, search, and services. Under Clear Browsing Data, select Choose what to clear. From the Time range drop-down menu, select "All time". Check Cached images and files and Cookies and other site data, then select

Gradebook Scores: Accept Late Work For a Select Assignment

Published July 22nd, 2025 by Emil H

Accept a late assignment for a single student 1. Click the student's late score (either from the student view or from the Gradebook's Score view). 2. On the Actions popup, click “Accept Late Work.” 3. In the "Note to Self" field, enter reasons for accepting the late work (optional). 4. Click the “Accept” button. Note: Adjusted scores are

FAQ: How do I log in to vhlcentral?

Published July 22nd, 2025 by Emil H

Question How do I log in to the vhlcentral? Answer Step 1 Go to VHLCentral by typing the URL in your browser’s address bar or click the link below: http://vhlcentral.com Note: You should add a bookmark or favorite to your browser for VHLCentral for future use. Step 2 Enter your username (or the email address associated with your account) and pas

VHLCentral HELP TOPIC: Change School

Published July 22nd, 2025 by Emil H

On your VHL Central home page, under the "Programs" section, click on the "ENROLL IN A COURSE" link On the "Course Selection" page, then click on "Edit School(s)". Type in the name of your school. To narrow the search results, consider including the city and state or country in which your school is located. Click "Search Icon" If the terms you enter

What's New on vhlcentral for Academic Year 2023-2024

Published July 22nd, 2025 by Emil H

Updates for Winter/Spring 2024 vhlcentral Design Updates vhlcentral supports and facilitates language acquisition for thousands of educators and millions of students. We are thrilled to announce that we are revamping the vhlcentral design to enrich the user experience. The new design is welcoming and intuitive, promoting an easy transition from th

Gradebook Roster: Add or Drop a Student

Published July 22nd, 2025 by Emil H

Note: The Add and Drop functionalities are not available for K-12 schools using Rostering (via Clever or VHL Roster Assistant) to propagate course rosters in VHL Central. Add an Unenrolled Student from Your School You can select a student at your school who is not yet enrolled in a course, but already has access to the VHL Central program for your

Supersite 3.0 HELP TOPIC: Gradebook Categories - Adjust Assignment Settings

Published July 22nd, 2025 by Emil H

Adjust Grading and Lateness settings for a category You must be on the Gradebook step in " course edit " (or in the " add a course " mode): 1. From the Courses dashboard, select “Edit Course” from the course’s actions menu. 2. Click through to the Gradebook step by clicking the “next” buttons or click on “Gradebook” in the progress bar (top of page)

Audio-Record-Compare: Allow Microphone Access

Published July 22nd, 2025 by Emil H

When you first click a numbered item within an audio recording activity, be aware that your browser may prompt you with an "allow/deny" request - which will also prevent the recording functionality from working unless you allow the site to access your microphone and camera.

How can I add licenses to my previous purchase ?

Published July 22nd, 2025 by Emil H

To add licenses to your previous purchase, please contact Vista Higher Learning Customer Service. customerservice@vistahigherlearning.com 1-800-269-6311 https://vistahigherlearning.com/contact/contact-us https://vistahigherlearning.com/

Instructor Resources: Opening/Editing RTF files Using Microsoft Word or Google Docs

Published July 22nd, 2025 by Emil H

Setting Microsoft Word as Default Program To set Microsoft Word as the default program to open .rft documentations, please follow the steps for the operating system installed on your computer. Windows 10, Windows 11 Go to the START menu and select Settings From the list, select Apps > Default App Look for or manually type MS-WORD on the searc

VHLCentral HELP TOPIC: My Account

Published July 22nd, 2025 by Emil H

My account updates: You can edit the details of your account including your username, email, year of birth, secret question and answer, preferred time zone, and your password. Login to your VHL Central account via www.vhlcentral.com. On the top right side of your VHL Central home page, click on your account name. Click "edit my account.". The follow

Why am I not able to record in MyConversationTrainer?

Published July 22nd, 2025 by Emil H

My microphone is not working, so I’m unable to record my answers. Ensure you are using a laptop or desktop computer with a functioning microphone (for Mac / for Windows). Use Google Chrome as your browser. Allow access to your microphone (how-to video) for MyConversationTrainer.

What's New on vhlcentral for Academic Year 2022-2023

Published July 22nd, 2025 by Emil H

This year you will see that we have made enhancements designed to address academic integrity, collaboration with colleagues, and differentiated instruction. These updates are the result of valuable educator feedback and we are excited for you to experience them this academic year. Features including question banks in select programs, more options fo

"Failed to Enter" Error

Published July 22nd, 2025 by Emil H

The “Failed to enter” error message (image below) is displayed when cookie settings are disabled on any of the supported web browsers. It may also indicate that the browser you are using needs to be updated to its latest version. Click to open A Master Guide: How to Enable Cookies on Your Web Browser article, where you will find step-by-step inst

What's New for Site License Administrators - December 2024

Published July 22nd, 2025 by Emil H

Site View The site view functionality did not change; however, we tightened up the display to take better advantage of the space available. We added more data to the license columns to help understand the usage. Please see the dictionary at the end of this document for definitions of all the new column headers. District Note: Change in the icon

Supersite 3.0 HELP TOPIC: Find and Post Assignments Using Calendar's Start Assigning Tool

Published July 22nd, 2025 by Emil H

Start Assigning Use the Start Assigning tool in the Calendar to save time locating the items you wish to assign; search for previously assigned items or filter for activities from a particular component (Presentation and Tutorials, Practice, Workbook, Lab Manual, Video Manual, Assessment) or that offer a particular question type such as multiple-cho

Create an Instructor-Generated Student Recording Activity

Published July 22nd, 2025 by Emil H

1. Select the “All sections” level of the course in which you wish to add an activity (use the course/section drop-down menu). Note: The “Create New” drop-down menu is not accessible within an individual course section. 2. Select Activities or Assessments and the lesson in which you wish to add a new activity. Note: Instructor-generated content

Gradebook Scores: Reset work on a single student assignment

Published July 22nd, 2025 by Emil H

1. Click a student's score (either from the student view or from the Gradebook's Scores view). 2. On the Actions popup, click “Reset Student Work.” 3. In the "Note to Self" field, enter a reason for resetting the work (optional). 4. Click the “Reset” button. Note: There is no way to retrieve the student’s work after clicking this button.

vhlcentral Technical Requirements

Published July 22nd, 2025 by Emil H

For vhlcentral product sites including Supersite 3.0, Portales, Portails, and Senderos PRIME. INTERNET ACCESS High-speed Connection (350 Kbps) recommended OPERATING SYSTEMS and BROWSERS Windows OS: Windows 10+ Browsers: Edge 126+, Chrome 125+, Firefox 127+ Screen Reader: JAWS with Chrome MacOS OS: MacOS 13 Ventura or newer Browser: Safari 16+. Ch

Gradebook: Scores

Published July 22nd, 2025 by Emil H

Scores Area The Scores area presents a different average in the first column (farthest left) for each student depending on your location within the course Gradebook. All averages are inclusive of assignments due before the current date and time. Cumulative Grade (All Lessons or All Weeks>All Categories): This weighted average comprises all assi

What's New with MyConversationTrainer

Published July 22nd, 2025 by Emil H

Academic Year 2025-2026 Click-and-Drag Lesson Reordering Lessons in any course or template can now be reordered by instructors via a two-step click and drag action. This reordering feature is available both within an individual instructor’s account for all their courses, as well as on the template level. Changes to lesson order are not retroactive

VHLCentral HELP TOPIC: Course Selection

Published July 22nd, 2025 by Emil H

From the list of available classes at your school for your book's Supersite, look for your teacher's name. If more than one class is listed for your teacher, you may click the information icon in the last column of the course listing for more details. Select your teacher's course by clicking the radio button for the correct class in the list. Click

Supersite 3.0 HELP TOPIC: Grades

Published July 22nd, 2025 by Emil H

Within the Grades management area, you can view your course and section rosters and grades, grade students’ instructor-graded Supersite assignments, and create or run reports for course section results. From Grades, you can navigate to the Gradebook, Analytics, Student requests and Grading areas. How do I get to the areas within Grades? Select t

Gradebook Roster: Add or Drop a Student

Published July 22nd, 2025 by Emil H

Add a Student from the Unenrolled Students List You can add students, transfer students between your courses and sections, select a student at your school who is not yet enrolled in a course, or search for a missing student. Note: This functionality is not available for districts/schools using an automated rostering service with vhlcentral. 1. Fr

LTI-Advantage (Self Rostering) Integration: Administrator Guide for Schoology

Published July 22nd, 2025 by Emil H

Click on the file link below to download the guide.

Gradebook Scores: Adjust Student Grades

Published July 22nd, 2025 by Emil H

Adjust a Student's Earned Score on an Assignment (Live: 12/28/2017) 1. Click a student's score for an assignment (either from the single student view or from the Gradebook's Score view). 2. On the Actions popup, click “Change Earned Score.” Note: Changing the earned score on a “credit” activity may not impact the student’s grade. 3. Enter the

Spanish Picture Dictionary (Español Santillana)

Published July 22nd, 2025 by Emil H

The Spanish Picture Dictionary is available within the Teacher Resources The Spanish Picture Dictionary is also available in the Teacher Resources (Inside the Legacy Components folder)

LTI-Advantage Integration (with Rostering): Overview and Guides

Published July 22nd, 2025 by Emil H

Overview This level of integration with your Learning Management System (LMS) provides educators with additional integration features beyond single sign-on. Educators can set-up links in the LMS to your vhlcentral program's student dashboard or single activities, as well as sync the vhlcentral gradebook to your LMS course gradebook. This integration

VHLCentral Forums Overview

Published July 22nd, 2025 by Emil H

What is a Forum? Forums are audio-enabled discussions that allow users to post text as well as recorded messages. With Forums, instructors and students in a course can communicate asynchronously. Uses for Forums Provide oral instructions or feedback for students Provide an open forum for student-based discussion Practice pronunciation and improve

vhlcentral Assign: Enterprise - Admin User Guide - Getting Started

Published July 22nd, 2025 by Emil H

Click on the file link below (named <User Guide Enterprise Getting Started.pdf>) to download the guide.

Supersite 3.0 HELP TOPIC: Edit or Delete a Course Section

Published July 22nd, 2025 by Emil H

Edit a Section From the Courses dashboard, select "Edit Section" from the section’s actions menu (click the gear icon beside the section name). Make desired changes to the settings or information. For more details, refer to instructions in the "Add Section" document (see the "Related Solutions" menu to the right). Click the "update" button on the wi

ClassLink SAML Certificate Update – What You Need to Know

Published July 22nd, 2025 by Emil H

Overview ClassLink recently sent notifications to districts about upcoming SAML certificate updates for vendor integrations. These updates are part of their routine security maintenance and help ensure safe, uninterrupted access to connected resources. What Was the Message? You may have received a message similar to: "Your district has a SAML connec

Español Santillana SmartCenter Materials

Published July 22nd, 2025 by Emil H

The main components of the Español Santillana SmartCenter are the SmartBook, the Fans Online Practice Activities, the Practice Workbook, and the Speaking & Listening Workbook. Let’s take a look at each component. SMARTBOOK The Español Santillana SmartBook is a fully interactive version of the Español Santillana Student Book and Teacher's Editi

Supersite 3.0 HELP TOPIC: Gradebook

Published July 22nd, 2025 by Emil H

Gradebook The information and settings you selected in the Gradebook step during the course creation process produces the customized layout that appears in the Gradebook. When you first land in the Gradebook, you will always see the top-level All Categories "roster" view. The All Categories level presents a cumulative average along with category ave

VHLCentral HELP TOPIC: Course Selection

Published July 22nd, 2025 by Emil H

From the list of available classes at your school for your book's Supersite, look for your teacher's name. If more than one class is listed for your teacher, you may click the information icon in the last column of the course listing for more details. Select your teacher's course by clicking the radio button for the correct class in the list. Click

Supersite 3.0 HELP TOPIC: Grades - Grading Instructor-graded Assignments

Published July 22nd, 2025 by Emil H

Grading In the Grading area, you can review the grading needs for past, present, and future assignments, as well as unassigned items. The Grading tools are designed to make more efficient use of the time you have to grade student work. If you have an especially busy schedule, you may find the "Spotcheck" feature useful. It allows you to select a p

LTI-Advantage Integration: Moodle User Guide For Instructors

Published July 22nd, 2025 by Emil H

Please click link below to download.

vhlcentral Communications: Forums -Student Guide

Published July 22nd, 2025 by Emil H

What is a Forum? Forums are audio-enabled discussions that allow users to post text as well as recorded messages. Using Forums, instructors and students in a course can communicate asynchronously. TECHNICAL REQUIREMENTS Please review the site technical requirements for supported browsers and operating systems. Head set with mic or speakers and

VHLCentral HELP TOPIC: Account Home

Published July 22nd, 2025 by Emil H

Your account name: Your account name menu may include access to: My account: From "My Account," you can edit the details of your account including your username, email, year of birth, secret question and answer, preferred time zone, and your password. Click the "My Account" link to access and update your account information. Click the "Help" link on

VHLCentral HELP TOPIC: School Selection

Published July 22nd, 2025 by Emil H

On the "School Selection" page, type in the name of your school. To narrow the search results, consider including the city and state or country in which your school is located. Click "Search" If the terms you entered did not result in a successful search, follow the on-screen tips to revise your search. Select your school from the list by clicking o

Online Instructor Guide 3.0: Gradebook Introduction

Published July 22nd, 2025 by Emil H

The information and settings you selected in the Gradebook step during the course creation process produces the customized layout that appears in your course Gradebook. When you first land in the Gradebook, you will always see the Scores>All Categories area of a course Gradebook. The Scores>All Categories view presents a cumulative, weighted a

Supersite 3.0 HELP TOPIC: Instructor Courses Dashboard

Published July 22nd, 2025 by Emil H

Using the Course/Section Menu To access Active Courses: Click on the “Course/Section” drop-down menu at the upper right side of your main dashboard. Click on the target course. After the selected course/section loads in the dashboard, click on one of the management area menus to work in the course. To access Active Sections: Click on the “Course/Se

LTI-Advantage with Rostering Integration: Educator Guide for Schoology

Published July 22nd, 2025 by Emil H

Click on the file link below to download the guide.

LTI-Advantage Integration: Canvas Self-Rostering Admin Guide

Published July 22nd, 2025 by Emil H

Click on the link below to view the online guide. Canvas LTI-A Self-Rostering_Admin Online Guide Click on the file link below to download the guide.

vhlcentral Courses: Semester Transition Instructions

Published July 22nd, 2025 by Emil H

Vista Higher Learning Supersites 3.0 - Semester Transition Instructions To help you prepare for the end of one academic term and the start of a new academic term (eg. Fall to Spring semester), we are providing these instructions for transitioning your vhlcentral courses. These instructions contain the following items: An overview of how the tr

vhlcentral Assignments: Partner, Group, and Live Chat Online Guide

Published July 22nd, 2025 by Emil H

VHL Central offers both Live Chat and Partner/Group Chat communication tools. Live Chat is an instant messaging tool that allows you to communicate in real time with your teacher and classmates quickly and easily by using text chat, audio calling and video calling features. Partner/Group Chat uses the same synchronous communication tools that Live C

FAQ: Who do I contact to ask questions about or report problems with my VHL online store order?

Published July 22nd, 2025 by Emil H

If you have questions about or problems with your VHL online store order, please select one of the following methods to contact our customer service department: Phone: 1-800-269-6311 Web: https://vistahigherlearning.com/support/customer-service Hours: Monday- Friday 9AM-5PM EST

LTI-Advantage Integration: Deep Linking and Gradebook Synch

Published July 22nd, 2025 by Emil H

Please click link below to download.

Supersite 3.0 HELP TOPIC: Gradebook Roster View - Find, add, transfer, or drop a student

Published July 22nd, 2025 by Emil H

How do I find a student that is already enrolled in my Supersite course? How do I add a student who is not yet enrolled in my Supersite course? How do I transfer a student from one of my course sections to another? How do I drop a student from my course roster? Find a Student in Your Gradebook To find a student in your active or closed cours

vhlcentral Student Communications: Forums Educator Guide

Published July 22nd, 2025 by Emil H

What is a Forum? Forums are audio-enabled discussions that allow users to post text as well as recorded messages. Using Forums, instructors, and students in a course can communicate asynchronously. Uses for Forums Provide oral instructions or feedback for students Provide an open forum for student-based discussion Practice pronunciation and improve

vhlcentral Grade: Gradebook Roster View - Late Work Area

Published July 22nd, 2025 by Emil H

Accept several late assignments for a single or several students Late work can be accepted from different levels of your grade book including category, lesson, lesson section, week, or date. You may accept late work for a single or several students and a single or several assignments in the Late Work area. 1. From the Late Work area, use the

Gradebook: Single Student View

Published July 22nd, 2025 by Emil H

This view allows you to focus on the work of one student. It presents a student's overall (cumulative) grade, as well as an average for each assignment category in your course. It is perfect for use during meetings with a student to review an assignment or during parent-teacher meetings to review a student’s overall performance. Students see a simil

I received a username/password from my Language and Literacy Specialists (Sales Representative), but I'm not sure how to login or set-up a course. Can you help?

Published July 22nd, 2025 by Emil H

Go to www.vhlcentral.com Type in the username and password given to you by your Language Specialist ( Sales Representative ). Click the LOGIN button. You will be asked to set a permanent password. Type in a new password and then re-type the password. Click “ SAVE MY PERMANENT PASSWORD ” On your new VHL Central account homepage, click on th

vhlcentral: Student Guide

Published July 22nd, 2025 by Emil H

Click to download the vhlcentral Student Guide below:

VHL Central Login (Students)

Published July 22nd, 2025 by Emil H

Step 1 Go to VHLCentral by typing the URL in your browser’s address bar or click the link below: http://vhlcentral.com Note: You should add a bookmark or favorite to your browser for VHLCentral for future use. Step 2 Enter your username (or the email address associated with your account) and password in the login box, then click login. Note: To lo

Supersite 3.0 HELP TOPIC: Edit or Delete a Course

Published July 22nd, 2025 by Emil H

Edit a Course From the Courses dashboard, select “Edit Course” from the course’s actions menu (look for a gear icon). Go to the desired step by clicking the “next” buttons or by clicking on “Course,” “Content,” “Gradebook,” or "Summary" in the progress bar (top of page) . Make desired changes to the settings or information. See instructions for “ Ad

Use the Teacher Dashboard

Published July 22nd, 2025 by Emil H

In the SmartCenter, activity scores are reported in each packet’s Teacher Dashboard and Student Dashboard. You can access the Teacher Dashboard to: view student scores and manually grade open-ended activities, set the number of attempts, send scores to the LMS gradebook, and decide which activity score(s) will count toward a student’s grade. A

Creating Custom Sections in ClassLink For Classes That Use More than One VHL Program

Published July 22nd, 2025 by Emil H

For districts that send OneRoster files via ClassLink (through export to SFTP), creating "custom sections" using the ClassLink Roster Server's Manual Records feature is possible. This allows students to access more than one program for the same class. ClassLink Support has created the following article to assist you in setting up district data to sh

vhlcentral Assignments: Portfolio - Student Guide

Published July 22nd, 2025 by Emil H

vhlcentral Grade: Gradebook Roster View - Email Students

Published July 22nd, 2025 by Emil H

1. To email multiple students from the Roster view, click the “EMAIL STUDENTS” link. 2. From the “Email students” page, the names of students enrolled in your course are pre-selected. 3. Select the punctuation separator that is accepted by your email program–either comma or semicolon. 4. Click the “send with e-mail program” button to lau

FAQ: Can I delete my account?

Published July 22nd, 2025 by Emil H

These articles provide directions on how to edit, update, or manage your account or account profile. VHLCentral HELP TOPIC: Account-Home VHLCentral HELP TOPIC: Account Profile There is no way for a user to delete their own account. For information about how to delete an account: For Individuals located in the state of California, please review our P

Getting Started: My grade/middle/high school provided me with an access code

Published July 22nd, 2025 by Emil H

Returning Students If you have an existing account for any Vista Higher Learning textbook, complete these steps: Go to vhlcentral.com Log in using your existing account information. Choose one of these options: Already have access to the Vista Higher Learning textbook site for this course? Enroll in the course by clicking the "Enroll in a course" li

Gradebook Scores: Grade a Specific Assignment

Published July 22nd, 2025 by Emil H

Although the most efficient and preferred place to grade student work is from the Grading area, you may access Grading tools to review and grade a specific assignment in the Gradebook Scores area. 1. After locating the assignment in the Scores area, select “Grade Activity” from the assignment's drop-down menu. 2. On the “How would you like t

Gradebook Roster: Email Students

Published July 22nd, 2025 by Emil H

1. To email one or multiple students from the Roster, click the “EMAIL STUDENTS” link. Note: This functionality is not available for districts/schools using an automated rostering service with vhlcentral. 2. From the “Email students” page, names of students enrolled in your course are pre-selected. 3. Select the punctuation separator that is acc

How do I reset my password for MyConversationTrainer?

Published July 22nd, 2025 by Emil H

On the MyConversationTrainer website, select the Login button for your account type (Student or Instructor). Click Forgot your password?. When prompted, enter the email address associated with your MyConversationTrainer account and click Recover Password. In your email inbox, open the email from notifications@myconversationtrainer.com titled "Rese

"Your current activity has ended" Error Message

Published July 22nd, 2025 by Emil H

The reason of this message is that the external tool provider have the same number for the consumer key and shared secret. Contact your School IT or Santillana Technical Support regarding this information.

Español Santillana - Speaking & Listening Workbook

Published July 22nd, 2025 by Emil H

All SmartCenter activities, including the Speaking and Listening Workbook activities, are available in your school's LMS. The way that you will assign the activity will depend on the LMS your school uses. Speaking & Listening Workbook Activities - Student View A student can click on the link to open the Speaking & Listening Workbook packet

Why am I not able to record in MyConversationTrainer?

Published July 22nd, 2025 by Emil H

My microphone is not working, so I’m unable to record my answers. Ensure you are using a laptop or desktop computer with a functioning microphone (for Mac / for Windows). Use Google Chrome as your browser. Allow access to your microphone (how-to video) for MyConversationTrainer.

Encuentros ©2022: Where are the Integrated Performance Assessments (IPA's)?

Published July 22nd, 2025 by Emil H

Navigate to the Integrated Performance Assessments (IPA's) following these steps: Go to Assign (menu) > Activities (menu option). From the Unit/Lesson drop-down menu, choose a "Unidad" (unit). Scroll down to the “Final de la unidad” strand in the unit. Click on the "Interpretive Communication" link found within the "Integrated Performance Assessm

Check Out the Descubre el español con Santillana Materials

Published July 22nd, 2025 by Emil H

The four main components of the Descubre el español con Santillana program are the Interactive Student eBook, the Cuaderno de práctica , the Descubre Online Activities and Biblioteca temática . Core resources are organized within each of the 8 units (Unidad 1: Nos conocemos, Unidad 2: ¿Cómo vivimos?, etc.): The Interactive Student eBook is a multime

How do I reset my password for MyConversationTrainer?

Published July 22nd, 2025 by Emil H

On the MyConversationTrainer website, select the Login button for your account type (Student or Instructor). Click Forgot your password?. When prompted, enter the email address associated with your MyConversationTrainer account and click Recover Password. In your email inbox, open the email from notifications@myconversationtrainer.com titled "Rese

VHLCentral HELP TOPIC: Account Home

Published July 22nd, 2025 by Emil H

vhlcentral: Return to your vhlcentral Home page. Your account name: Your account name menu may include access to: My Account: From "My Account," you can edit the details of your account including your username, email, year of birth, secret question and answer, preferred time zone, and your password. Click the "Edit My Account" to access and upda

FAQ: As a student, how do I get vhlcentral program access in my LMS course via the Follett Access Program?

Published July 22nd, 2025 by Emil H

If your school partners with your campus Follett bookstore to implement digital course materials delivery (aka the Follett Access Program) via your instructor's course you should review these help resources from Follett: Quick Guides Accessing Your Course Materials with Follett Access Program with Willo (Blackboard) Accessing Your Course Materials

FAQ: How can I get a refund of my VHL online store purchase?

Published July 22nd, 2025 by Emil H

As of January 1, 2016, Vista Higher Learning no longer accepts returns on any standalone code sales. If you purchased a code only package, you will not be able to return it for any reason. Only packages that contain physical books will be accepted for return within 30 days of purchase. If you purchased a package that included a printed textbook from

Why is MyConversationTrainer saying I need to upgrade my account?

Published July 22nd, 2025 by Emil H

When I click on “Start Practice” or “Start Evaluation,” why is it saying I need to upgrade my account if I already redeemed a code or purchased a subscription? Make sure you are logged in with the account or email address you used to redeem your code or purchase your subscription. It is possible that your access has expired.

vhlcentral Grade: Gradebook Scores View - Grade a Single Assignment

Published July 22nd, 2025 by Emil H

Although the most efficient and preferred place to grade student work is from the Grading area, you may access Grading tools to review and grade a single assignment directly from a course Gradebook. 1. From an assignment's drop-down menu, select “Grade Activity.” 2. On the “How would you like to grade?” page, select a method (“Student by stu

VHLCentral HELP TOPIC: Account Profile

Published July 22nd, 2025 by Emil H

From your vhlcentral Home page, select "Settings" for your account (top right in the masthead). Click the "Edit My Account" button. Note that most fields on the account profile page are text fields, so you can simply type in the desired information. Click "Save" to make the updates to your account profile. Add a photo to your account profile: You ma

Supersite 3.0 HELP TOPIC: Gradebook - Email students

Published July 22nd, 2025 by Emil H

1. To email one or multiple students from the Roster, click the “EMAIL STUDENTS” link. Note: This functionality is not available for districts/schools using an automated rostering service with vhlcentral. 2. From the “Email students” page, names of students enrolled in your course are pre-selected. 3. Select the punctuation separator that is acc

What's New on vhlcentral for Academic Year 2024-2025

Published July 22nd, 2025 by Emil H

Updates for Spring 2025 1. Share Content feature All instructors and co-instructors can share their Instructor-created activities and assessments with their colleagues. However, if a school or district decides not to turn on this sharing ability, Vista Higher Learning’s Tech Support can disable it. In the “Shared Library” they can make a copy of a

Change your password within your VHL Central Homepage

Published July 22nd, 2025 by Emil H

1. Log in to your account at www.vhlcentral.com . 2. Click on the “Your account name” menu in the upper right-hand corner of your VHL Central home page and select "Edit My Account". 3. Click the Change Password link in the middle left-hand corner of your “My Account” window. 4. Type in your current password once and your new password twice in the pr

Gradebook Scores: View the Assignment

Published July 22nd, 2025 by Emil H

1. After navigating to the assignment in the Scores area, select to “View” the assignment from the assignment's drop-down menu. Note: It is not possible to preview an external assignment that was added to your Gradebook. 2. The assignment will open in a separate browser window.

LTI-Advantage Integration: Canvas Self-Rostering Educator Guide

Published July 22nd, 2025 by Emil H

Click on the link below to view the online guide. Canvas LTI-A Self-Rostering_Educator Online Guide - Homeroom View Canvas LTI-A Self-Rostering_Educator Online Guide - Classic View Click on the file link below to download the guide.

FAQ: Why are drop-down menus not loading/expanding or allowing me to select an answer?

Published July 22nd, 2025 by Emil H

Answer: The currency of your browser's version and settings can prevent these menus from functioning properly. If you're experiencing problems with drop-down menus, please follow these basic troubleshooting steps to resolve the issue: Clear your web browser's cached internet files How to Clear Cache Internet Files on Your Web Browser. Ensure that yo

Español Santillana - INTERMEDIATE (Webinar)

Published July 22nd, 2025 by Emil H

This session will focus on the Teacher Dashboard. In addition to assigning activities—Fans Online, Practice Workbook, and Speaking & Listening Workbook—we will be assigning teacher-created activities. We will go over assessments as well. This session is for those teachers who are familiar with the digital resources, however, ALL teachers are wel

vhlcentral Assign: Assessment Builder - Educator Guide

Published July 22nd, 2025 by Emil H

This downloadable educator guide is for use with all programs (with an Assessment area) on vhlcentral. Click file name to download:

What's New on vhlcentral for Academic Year 2020-2021

Published July 22nd, 2025 by Emil H

Individual Assigning This feature allows an instructor to set assignments for a single student or group of students in a course section. Instructors can enable individual assignments as a part of course setup, and can change the assigning status from Entire Section to Individualized Assigning when assigning activities or assessments. A new calendar

VHLCentral HELP TOPIC: My Account - Change Password

Published July 22nd, 2025 by Emil H

To change your password, click "Change password" on the "my account" page. Enter your current password. Enter and confirm a new password. Click "change my password." Look for a flash alert confirming that your password was successfully changed.

Virtual Chat Grading Improvements (January 2019)

Published July 22nd, 2025 by Emil H

The grading screens for reviewing Virtual Chats, and Video Virtual Chats, have been updated to show each prompt and student answer separately. Save time by avoiding repetition of the Virtual Chat prompts, or select which specific student answers you wish to review. The other aspects of grading (one overall score per student, the ability to leave wri

vhlcentral Grade: Grading and Gradebook areas - Educator Guide

Published July 22nd, 2025 by Emil H

Grade Within the Grades management area, you can view your course and section rosters and grades, grade students’ instructor-graded assignments, and run reports for a course or section results. From the Grade menu, you can navigate to the Gradebook, Reports, and Grading areas. How do I get to the areas within the Grade menu? Select the course or s

FAQ: What does "eDelivery" mean for a VHL online store purchase?

Published July 22nd, 2025 by Emil H

eDelivery is an electronic delivery method used for many of the passcodes that are available for purchase - either as standalone items or as part of a textbook package - on the VHL online store. This includes Supersite and Supersite Plus codes, Upgrade codes, Web-SAM codes and vText codes. The code(s) will be presented on your screen upon order conf

Supersite 3.0 HELP TOPIC: Gradebook - Record External Work

Published July 22nd, 2025 by Emil H

Record External Work It is possible to add an item to the Gradebook that was completed outside of your book’s Supersite. The first step is to add external assignments to your Gradebook. From the Scores view, click the “ Add Item ” button. Enter information into the text fields for Title, Due Date, and Points possible. Use the drop-down menus to s

LTI-Advantage Integration: Student User Guide

Published July 22nd, 2025 by Emil H

Please click link below to download.

Supersite 3.0 HELP TOPIC: Add Section - Section Information

Published July 22nd, 2025 by Emil H

Add a Section to Your Supersite Course A single or several sections comprise a course. Real students, a sample student, and assignments comprise a section. Adding a section to your course is simplified by way of a one-step wizard that guides you through the creation process. After you create your first section, you can copy its settings to build oth

Grades: Reports

Published July 22nd, 2025 by Emil H

Reports The Reports tool allows you to generate reports for all of your course sections. FAQs How do I create a report ? How do I run a report ? How do I export students' grades ? How do I edit a report template ? How do I delete a report template ? Create a Report When creating a report, you may opt to include assignment data for: Lessons an

How do I reset my password for MyConversationTrainer?

Published July 22nd, 2025 by Emil H

On the MyConversationTrainer website, select the Login button for your account type (Student or Instructor). Click Forgot your password?. When prompted, enter the email address associated with your MyConversationTrainer account and click Recover Password. In your email inbox, open the email from notifications@myconversationtrainer.com titled "Rese

FAQ: Can I enroll in more than one course at a time using the same program?

Published July 22nd, 2025 by Emil H

Q: Can I enroll in more than one course at a time using the same program? A: Students may enroll in only one course per vhlcentral program per user account during an academic term. If a student needs to enroll in more than one course using the same program during the same academic term it will be necessary to create another vhlcentral account th

MyConversationTrainer Technical Requirements

Published July 22nd, 2025 by Emil H

Technical Requirements available at https://myconversationtrainer.com/#requirements Laptop or desktop computer with a functioning microphone. (Mobile devices not supported; no phones or tablets). Stable connection to the Internet. The latest version of Apple’s Safari and Google’s Chrome recommended.

What's New on vhlcentral for Academic Year 2021-2022

Published July 22nd, 2025 by Emil H

Course Creation Tools Enhanced New Setting in Add Section When copying assignments and due dates into a new Section, instructors may now opt to include external Items. New Setting in Assignment Wizard When using the Assignment Wizard, instructors may now opt to include instructor-created activities and external Items. Individual Assigning This f

Feature Releases on vhlcentral for Academic Year 2019-2020

Published July 22nd, 2025 by Emil H

Accessible Accent Bar The Accent Bar will now appear within the answer/text form for most activity types that require student input, for increased accessibility and ease of use. When the write-in field is chosen for text input, an icon will appear that can be expanded to access the accent bar. The accent bar can be clicked on via the cursor and is a

eBook: app download doesn't appear to have completed - app exceeds allowable size limit

Published July 22nd, 2025 by Emil H

The eBook app (for iPad) exceeds the allowable size limit for downloading directly to your device via a cell network. Downloads should be completed via a wifi connection. The app download via a cellular network may complete successfully to your Apple id (will be stored in your iCloud). The cloud icon (with an inverted arrow) is displayed when a file

Gradebook Scores: View History of Grade Changes

Published July 22nd, 2025 by Emil H

1. Click a student grade that is marked with a bullet point. Note: Grades with a history of changes are marked with a bullet point. 2. Click “Show Change History” link in the popup. 3. Click “Hide Change History” to close the change history details.

MyConversationTrainer Student Quick Guide (Fillable Form PDF)

Published July 22nd, 2025 by Emil H

Create a custom PDF with your MyConversationTrainer course and section information to share with students. Refer to Adobe Support's directions about filling in PDF forms Click the download link below to begin.

How do I log in to vhlcentral?

Published July 22nd, 2025 by Emil H

Question How do I log in to the Supersite? Answer See Supersite HELP TOPIC: *Login (Instructor) Note: You must have an account for VHLCentral in order to log in.

vhlcentral Technical Requirements

Published July 22nd, 2025 by Emil H

For vhlcentral product sites including Supersite 3.0, Portales, Portails, and Senderos PRIME. INTERNET ACCESS High-speed Connection (350 Kbps) recommended OPERATING SYSTEMS and BROWSERS Windows OS: Windows 10+ Browsers: Edge 126+, Chrome 125+, Firefox 127+ Screen Reader: JAWS with Chrome MacOS OS: MacOS 13 Ventura or newer Browser: Safari 16+.

Supersite 3.0 HELP TOPIC: Edit or Delete an Assignment Using the Calendar

Published July 22nd, 2025 by Emil H

Calendar The Calendar presents each course and course section’s schedule, highlighting class days and events, holidays , lessons being covered, and assignments for the time frame entered during course creation (start date through the end date). Use the Calendar view to plan your week or use it to compare assignment and holiday schedules between diff

How do I view my grades in MyConversationTrainer?

Published July 22nd, 2025 by Emil H

On your main MyConversationTrainer dashboard, click on the multi-colored meter icon in the “Student Progress” column. On the next screen, you will see a full log of every chat activity you have completed, which includes: The due date (if one was assigned on an Evaluation) The activity's completion status as either in Practice or Evaluation mode Your

Supersite 3.0 HELP TOPIC: Gradebook All Categories "Scores" View

Published July 22nd, 2025 by Emil H

All Categories "Scores" View The scores view of your Gradebook organizes assignments and calculates students' grades within Categories as determined by the information and settings you selected in the Gradebook step during the course creation process. When you first land in the Gradebook, you will always see the top-level or All Categories level of

vhlcentral Grade: Gradebook Roster View - Record External Work

Published July 22nd, 2025 by Emil H

It is possible to add an item to the Gradebook that was completed for your course outside of VHL Central. The first step is to add external assignments to your Gradebook. 1. Click the “Add Item” button from any page in the Gradebook. 2. Enter information into the text fields for Title, Due Date, and Points possible. Use the drop-down menus to

A Master Guide: How to Enable Cookies on Your Web Browser

Published July 22nd, 2025 by Emil H

Overview What are cookies? Cookies are little pieces of data that can be stored on your web browser, used for visitor tracking purposes. Cookies cannot access your system or retrieve information that isn't already showing on your web browser. Cookies cannot access your hard drive or send information about your computer system. Cookies are just simp

vhlcentral: Instructor/Teacher Registration Guide

Published July 22nd, 2025 by Emil H

This downloadable guide provides step-by-step instructions on how to create a VHLCentral account, redeem Supersite codes, add a school, and make changes to a teacher/instructor VHLCentral account. Copyright 2025. Click file name to download:

FAQ: Why did my Portfolio upload fail?

Published July 22nd, 2025 by Emil H

You may have reached the storage capacity on your Portfolios account. If you have tried to Export submitted work to Portfolios from Assignments>Activities without success, please try to upload from your Portfolio>My Files. If your My Files storage capacity has been reached you should receive this messaging: Upload of "file name" failed: Upload

Getting Started: My school required me to purchase an access code

Published July 22nd, 2025 by Emil H

Returning Students If you have an existing account for any Vista Higher Learning textbook, complete these steps: Go to vhlcentral.com Log in using your existing account information. Choose one of these options: Already have access to the Vista Higher Learning textbook site for this course? Enroll in the course by clicking the "Enroll in a course" li

vhlcentral: Educator Guide

Published July 22nd, 2025 by Emil H

This downloadable instructor guide is for use with all programs on vhlcentral. Click the file name to download:

How Do I Get Started with MyConversationTrainer If I Prefer to Purchase a Subscription?

Published July 22nd, 2025 by Emil H

Create an Account Go to myconversationtrainer.com Click Student Login in the top-right corner On the login screen, click Create an Account (at the bottom of the login form) Complete the account creation form and redeem your access code • Enter your first and last name• Provide your email address• Add a Password • Skip the field labeled I have an a

vhlcentral Grade: Gradebook Roster View - Change the late penalty on a student submission

Published July 22nd, 2025 by Emil H

1. Click a student's late score (either from the single student view or from the Gradebook's roster view). 2. On the Actions popup, click “Change late penalty.” 3. Click in the new penalty field and enter a number between 0-100% Note: Review the current penalty information before making changes. 4. In the Comment field, enter reasons for

Supersite 3.0 HELP TOPIC: Add Course Step 1 - Course

Published July 22nd, 2025 by Emil H

Adding a course is simplified by way of a step-by-step wizard that guides you through the creation process and concludes with a printable summary. After you create your first course, you can copy its settings to build other courses. Step 1 Course: In this step, you will name your course, identify the school at which the course will be taught, and

Descubre el Español as a FLEX Program (Webinar)

Published July 22nd, 2025 by Emil H

(class meets 20-60 minutes per week) This session will focus on using DESCUBRE in a FLEX program with limited resources. The structure of a unit, the pacing, and how to adapt the suggested pacing, for effective teaching and learning will be reviewed. Suggested activities will give students a good introduction to the Spanish language and culture.

LTI-Advantage Integrations via Follett - Willo Labs: Overview, Guides, Support Info

Published July 22nd, 2025 by Emil H

Overview If your school’s administration partners with your campus Follett bookstore team to implement digital course materials delivery for Follett Access Program courses, please review the information in this article about planned transitions. Course Transitions for Follett-Willo Digital Delivery for Follett Access Program An LTI integration wi

Partner, Group, and Live Chat Overview

Published July 22nd, 2025 by Emil H

Online synchronous communication tools with easy to use, robust, and reliable student availability, invitation, and messaging services Readiness Check feature intended to evaluate the user’s setup (connection speed for audio and video, confirm that audio and camera are functioning as expected) Visual and user designs that follow standard social medi

LTI-Advantage with Rostering Integration: Canvas Educator Guide

Published July 22nd, 2025 by Emil H

Click on the link below to view the online guide. Canvas LTI-A+R_Educator Online Guide - Homeroom View Canvas LTI-A+R_Educator Online Guide - Classic View Click on the file link below to download the guide.

vhlcentral Grade: Gradebook Roster View - Quick Grade an Assignment for Several Students

Published July 22nd, 2025 by Emil H

1. From an assignment's drop-down menu, select “Quick grade (100%).” Note: This feature is only active if there are student submissions. 2. Remove students who will not be quick graded by clicking the marked checkbox beside their name. 3. Click “quick grade.” Note: Quick graded scores are marked with a bullet.

Obz-vhlcentral-testcompany Glossary

Published July 22nd, 2025 by Emil H

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

vhlcentral Grade: Gradebook Roster View - Adjust Student Grades

Published July 22nd, 2025 by Emil H

Adjust a Student's Cumulative Grade 1. From the All Categories view, click a student's score in the Grade column. 2. On the cumulative grade popup, use the up and down arrows to adjust the grade or mouse-click in the text field and type a number (can be a whole number plus one decimal place). Note: Adjusted grade will display in the cumulativ

LTI-Advantage Integration: Desire-2-Learn (Brightspace) User Guide Administrator

Published July 22nd, 2025 by Emil H

Please click link to download.

Accessibility FAQs

Published July 22nd, 2025 by Emil H

What’s a VPAT? This is a Voluntary Product Accessibility Template. It "is a tool used to document a product's conformance with the accessibility standards under Section 508 of the Rehabilitation Act. The purpose of the VPAT is to assist federal contracting officials and other buyers in making preliminary assessments regarding the availability of com

Audio Recording Activities: Updated Tech Requirements

Published July 22nd, 2025 by Emil H

For audio recording activity types in VHL Central product sites (Supersite 3.0, Portales, Portails, and Senderos PRIME): Audio Record and Compare (ARC) Open-ended Recording (Oral Composition) Record and Review Video Watch and Repeat We have eliminated the need for Flash® within our audio and video features by moving to newer and more robust technol

MyConversationTrainer Educator User Guide

Published July 22nd, 2025 by Emil H

Please click link below to download.

FAQ: How do I create a vhlcentral account (student video)

Published July 22nd, 2025 by Emil H

Q: How do I create a vhlcentral account? A: To learn more about the vhlcentral account creation process, view the following How-to-Video: Show me how to create an account

Antologías Overview

Published July 22nd, 2025 by Emil H

Antología – Digital versions Anthologies include audio and audio/synchronized reading links to support language development, as well as opportunities to complete, save, and email comprehension, vocabulary, phonics, grammar, and writing activities that follow each reading selection.

VHLCentral HELP TOPIC: School Selection

Published July 22nd, 2025 by Emil H

On the "Course Selection" page, type in the name of your school. To narrow the search results, consider including the city and state or country in which your school is located. Click "Search Icon" If the terms you entered did not result in a successful search, follow the on-screen tips to revise your search. Select your school from the list by click

Supersite 3.0 HELP TOPIC: Gradebook - Working with student submissions and grades

Published July 22nd, 2025 by Emil H

How do I grade a student's assignment submission? How do I adjust a student's earned grade for an assignment? How do I accept late work from a single or several students? How do I reset the work on an assignment so a student can try it again? How do I quickly award 100% to all students who have submitted an assignment? How do I view a history of gra

LTI-Advantage Integration: Desire-2-Learn (Brightspace) User Guide Instructor

Published July 22nd, 2025 by Emil H

Please click link below to download.

FAQ: Does the vhlcentral AI-Assisted Feedback feature store instructor or student input or transmit student data?

Published July 22nd, 2025 by Emil H

In some of our programs on vhlcentral there is an instructor-facing feature that uses AI to assist instructors to comment on students' open-ended responses to short answer essay questions. The instructor has to opt-in to use the AI functionality. No student data of any kind is transmitted to the AI model and we do not use the AI capability for any k

How Do I Get Started with MyConversationTrainer If I Have an Access Code?

Published July 22nd, 2025 by Emil H

Create an account and redeem an access code Go to myconversationtrainer.com Click Student Login in the top-right corner On the login screen, click Create an Account (at the bottom of the login form) Complete the account creation form and redeem your access code • Enter your first and last name• Provide your email address• Add a Password • Enter yo

Supersite 3.0 HELP TOPIC: Gradebook - Single Student View

Published July 22nd, 2025 by Emil H

How do I track the progress of a specific student ? How do I view work submitted by a specific student ? SINGLE STUDENT VIEW This view allows you to focus on the work of one student. It presents overall performance and effort statistics for a student compared to the course average. It is perfect for use during meetings with a student to review an

Why is MyConversationTrainer freezing or crashing when I try to complete an assignment?

Published July 22nd, 2025 by Emil H

If you encounter this issue, please contact Vista Higher Learning Technical Support. Include the following details in your request for help: Your name and school name The email address associated with your MyConversationTrainer account The section name, section code, and name of your instructor The assignment name A brief description of the steps ta

vhlcentral: Student Registration Guide

Published July 22nd, 2025 by Emil H

This downloadable guide provides step-by-step instructions on how to create a vhlcentral account, redeem access codes, enroll in a course, and make changes to a student vhlcentral account. Copyright 2025. Click file name to download:

Gradebook Scores: Export Scores

Published July 22nd, 2025 by Emil H

You can download assignment scores from any gradebook page within the Scores area. Downloaded files may be opened using any spreadsheet software program. 1. Navigate to a desired location within the Scores area of your course gradebook. 2. Click Export. 3. Locate the csv file that downloaded to your local machine. Note: Location of and steps

What resources do you have to help instructors/teachers learn about the Supersite?

Published July 22nd, 2025 by Emil H

Question What resources do you have to help instructors/teachers learn about the Supersite? Answer You will find many useful resources to help you learn about and make the best use of the Supersite including getting started tips, user guides, and "how to" videos. For a list of available resources, click the link below. Instructor & Student Res

Getting Started: My school/college/university has purchased access for me, so I don't need a code

Published July 22nd, 2025 by Emil H

Returning Students If you have an existing account for any Vista Higher Learning textbook, complete these steps: Go to vhlcentral.com Log in using your existing account information. Enroll in a new course by clicking the "Enroll in a course" link (see "Step 4 - Select a Course/Class" below). New Students If you are new to Vista Higher Learning, c

Supersite 3.0 HELP TOPIC: Settings for video and audio transcripts, subtitles, and closed captions

Published July 22nd, 2025 by Emil H

You may update your course section default media settings, as well as set customized settings per student via the Student Interaction Settings page. Navigate to Student Interactions Settings Page Select one of the following two navigation paths to locate the Student Interactions Settings page: 1. On your Dashboard, locate the desired course sectio

Gradebook Scores: Quick Grade an Assignment for Several Students

Published July 22nd, 2025 by Emil H

1. From an assignment's drop-down menu, select “Quick Grade.” Note: This feature is only active if there are student submissions. 2. Remove students who you do not wish to quick grade to 100% by clicking the marked checkbox beside their name. Note: By default, all students who submitted the assignment will have a marked checkbox. 3. Click

VHLCentral HELP TOPIC: My Avatar

Published July 22nd, 2025 by Emil H

You may choose to set up a personal profile to share with other users. You may add a photograph to your "My Account." The supported file types for digital photos include files with the extensions jpg and png. Select "Settings" for your account in the masthead (top right). To add a photograph of yourself, click "Change Avatar." Click "Select File" an

Known Issue: Avatar Image Fails to Upload

Published July 22nd, 2025 by Emil H

Issue: After uploading an avatar image, the image doesn't appear in your account despite confirmation received about success of the file upload. Workaround Clear cookies and cache on your browser. https://support.vhlcentral.com/hc/en-us/articles/360000341807-A-Master-Guide-How-to-Clear-Cache-Internet-Files-on-Your-Web-Browser Confirm in Settings>

Why is vhlcentral saying I need a code to access my assignments?

Published July 22nd, 2025 by Emil H

Activities in vhlcentral programs are organized into different sections. The available sections vary by textbook, but may include Practice, Presentations, Tutorials, Assessment, Workbook, Lab Manual, Video Manual (also known as WebSAM, eCuaderno, or Cahier interactif), vText or eCompanion. Each of these sections requires the redemption of a partic

Accessibility FAQs

Published July 22nd, 2025 by Emil H

What’s a VPAT? This is a Voluntary Product Accessibility Template. It "is a tool used to document a product's conformance with the accessibility standards under Section 508 of the Rehabilitation Act. The purpose of the VPAT is to assist federal contracting officials and other buyers in making preliminary assessments regarding the availability of com

Gradebook Scores: Preview an Assignment

Published July 22nd, 2025 by Emil H

1. Go to the Gradebook > Scores view and select a lesson from the "All Lessons" drop-down menu. 2. From an assignment's drop-down menu in the gradebook, select the "View" option to preview the assignment. Note: You cannot preview an external assignment that was added to your Gradebook. 2. The assignment will open in a separate browser window,

VISTA HIGHER LEARNING, INC. ACQUIRES WILEY’S WORLD LANGUAGES PORTFOLIO

Published July 22nd, 2025 by Emil H

BOSTON, MA — June 14, 2021 — Vista Higher Learning, the leading educational publisher of language learning products in the United States, acquired the World Languages product portfolio of Wiley, a global leader in research and education. The agreement supplements and diversifies the market-leading portfolio of language programs published by Vista Hi

VHL Central HELP TOPIC: Forgot Your Password?

Published July 22nd, 2025 by Emil H

The first step in recovering your password is to tell us who you are. You can use either your username or the email address you used when creating your account. You must have a secret question set in your account in order to reset your password on the spot. Otherwise, you will receive an email with a link to reset your password. NOTE: If you are n

Using vhlcentral On a Chromebook®

Published July 22nd, 2025 by Emil H

To make the most of your program’s resources on a Chromebook® all you need is a vhlcentral account and internet access. We've worked to make sure the following resources work on a Chromebook®: Partner and Virtual Chat Activities Streaming video Audio Presentational readings (literary and cultural selections and spoken grammar presentations) vText* G

How to play student audios from the Teacher Dashboard in Descubre el Español

Published July 22nd, 2025 by Emil H

To open the audio instead of downloading a file, what you do is open them from the browser using the player that is installed by default on your device. If this applies to you, it would solve the problem. Firefox Click on the audio file from the teacher dashboard. A new dialog box will prompt. Make sure to check the option Open with, and select yo

vhlcentral HELP TOPIC: Brief Registration Instructions for Instructors/Teachers

Published July 22nd, 2025 by Emil H

Overview In order to create and manage courses/classes for your textbook's Supersite, you will need an account and a Supersite code. Or if your Modern Language Specialist emailed a temporary username and password to you, then your account is ready to use. You may log in at any time and do not need to create a new account. RETURNING USERS If you have

Network Connectivity Requirements: Ports and Domains to Whitelist

Published July 22nd, 2025 by Emil H

Firewall settings that filter network traffic may be preventing access to certain VHLCentral / Supersite features. In order to ensure the best experience for your students and instructors, your firewall may need to be updated to allow access to the following domains and ports: Allow access to *.vhlcentral.com (all subdomains (.vhlcentral.com). NOTE:

Descubre el español as a FLES Program

Published July 22nd, 2025 by Emil H

60-90 minutes per week. This session will focus on using DESCUBRE in a FLES program. We will go over the structure of a unit, and all the resources, print and digital, that allow teachers to differentiate and customize language instruction based on the standards and students' learning needs.

Do you have online educator training webinars for vhlcentral Programs?

Published July 22nd, 2025 by Emil H

Remote Teaching Series Transition to Remote Teaching (3-part webinar series) Higher Ed https://go.vistahigherlearning.com/transitiontoremoteteaching_series.html K12 https://go.vistahigherlearning.com/k-12_transitioning-to-remote-teaching.html Supersite - Basic (Higher Education) Training Webinar Portales / Portails - Basic (Higher Education)

FAQ: Why can't I see my teacher's assignments?

Published July 22nd, 2025 by Emil H

Why can't I see my teacher's assignments? If you have already redeemed a code for the Supersite, you must enroll in your teacher's class in order for you to see assignments (and for your teacher to see your completed work). Log in to your VHL Central account at vhlcentral.com . Click on the enroll in a course link under the myprograms menu (right

Supersite HELP TOPIC: *Login (Instructor)

Published July 22nd, 2025 by Emil H

Step 1: Go to VHLCentral by typing the URL in your browser’s address bar or click the link below: https://vhlcentral.com Note: You should add a bookmark or favorite to your browser for VHLCentral for future use. Step 2: Enter your username (or the email address associated with your account) and password in the login box, then click Log In. Note: U

Descubre el Español - Resources

Published July 22nd, 2025 by Emil H

Lecturas fonéticas – Digital versions of Syllabic, and Blend and Diphthongs phonic readers tied to each level. Include audio and audio/synchronized reading links for additional support. Letras de Canciones – Songs lyrics included in Student Book are also available as a separate resource in HTML format with synchronized audio. Evaluaciones (Online

Getting Started: Educator

Published July 22nd, 2025 by Emil H

You need access to your textbook's site to create courses and classes/course sections, set assignment due dates, send important announcements, and communicate with the students enrolled in your courses/classes. If you already have a VHL Central account or if your Vista Higher Learning language specialist sent you a username and temporary password vi

vhlcentral Assign: Individual Assigning - Educator Guide

Published July 22nd, 2025 by Emil H

Click on the file link below to download the guide.

Tracking Your vhlcentral Technical Support Requests

Published July 22nd, 2025 by Emil H

You can use our Support Center to track your vhlcentral support requests. Note: If you belong to multiple organizations, you can change the organization for a support request when you view it in the Support Center. To track your support requests: 1. Go to support.vhlcentral.com 2. Select Sign in and enter your credentials for the Vista Higher Learn

A Master Guide: How to Enable Cookies on Your Web Browser

Published July 22nd, 2025 by Emil H

Overview What are cookies? Cookies are little pieces of data that can be stored on your web browser, used for visitor tracking purposes. Cookies cannot access your system or retrieve information that isn't already showing on your web browser. Cookies cannot access your hard drive or send information about your computer system. Cookies are just simp

VHL Central Access Code Policy

Published July 22nd, 2025 by Emil H

Vista Higher Learning is not responsible for lost or stolen codes. Please refer to our policy document for details. New codes may be purchased at the Vista Higher Learning Online Bookstore at https://vistahigherlearning.com/store/. If your class textbook was provided to you by your middle/high school, please contact your teacher for assistance. Acce

LTI-Advantage Integration: Blackboard User Guides Instructor

Published July 22nd, 2025 by Emil H

Downloads Blackboard Ultra Course Users Select the link below: VHL LTI Blackboard ULTRA Course Setup - Instructor (04-01-2022) Original Blackboard Course Users Select the link below: VHL LTI Blackboard ORIGINAL Course Setup - Instructor (04-01-2022)

Gradebook Scores: Record External Work

Published July 22nd, 2025 by Emil H

It is possible to input grades for an item that students completed for your course outside of VHL Central. The first step is to add an external assignment in the Scores area in the gradebook. Assignments added to the gradebook will: - not count towards the student overall grades until the due-date has passed. - not be counted as Late, so the gradebo

VHL Central: Getting Started

Published July 22nd, 2025 by Emil H

Welcome to VHL Central, the entry point to access all of your Vista Higher Learning online books and classes. If you already have a VHL Central or Supersite account, enter your account information in the login area. Otherwise, you may refer to one of our getting started documents. Please click on the appropriate link to access and print getting star

LTI-Advantage Integration: Moodle User Guide Administrator

Published July 22nd, 2025 by Emil H

Please click link below to download.

How to renew my school licenses ?

Published July 22nd, 2025 by Emil H

To renew your school licenses, please contact Vista Higher Learning Customer Service or connect to our Store. customerservice@vistahigherlearning.com 1-800-269-6311 https://vistahigherlearning.com/contact/contact-us https://vistahigherlearning.com/

MyConversationTrainer Technical Requirements

Published July 22nd, 2025 by Emil H

Technical Requirements available at https://myconversationtrainer.com/#requirements Laptop or desktop computer with a functioning microphone. (Mobile devices not supported; no phones or tablets). Stable connection to the Internet. The latest version of Apple’s Safari and Google’s Chrome recommended.

What should I do if a server error page is displayed when working in my course?

Published July 22nd, 2025 by Emil H

In addition to to submitting the report error button on the error page (this goes direct to the vhlcentral server logs), please use the Tech Support Web Request form to report the issue to our tech support team. You may also report the error to one of our support chat agents. Include: The name of the Book/Program you are using The name of the vhlcen

Supersite 3.0 HELP TOPIC: Add Course Step 3 - Gradebook

Published July 22nd, 2025 by Emil H

Adding a course is simplified by way of a step-by-step wizard that guides you through the creation process. After you create your first course, you can copy its settings to build other courses. Step 1 Course: In this step, you will name your course, identify the school at which the course will be taught, and set the start and end dates for the cou

How do I add a new school to my account or an additional school if I teach at more than one location?

Published July 22nd, 2025 by Emil H

Add a New School Affiliation If you are affiliated with more than one school, you can add additional schools to your account. Newly added schools can be associated with courses from both the “Create a Course” and “Edit Course” pages. Note: Adding a new school will not automatically change the school associated with your existing courses. You will ne

Instructor Guide 3.0 for Grades: Gradebook and Reports Contents

Published July 22nd, 2025 by Emil H

Welcome to the Online Guide for the Gradebook. These articles will help you navigate the Gradebook and take advantage of the its features. You may also watch a previously recorded gradebook training session: Gradebook (comprehensive training) Grades: Gradebook Gradebook: Scores View the Assignment Grade a Specific Assignment Add External Work In

LTI-Advantage Integration: Blackboard Admin User Guide

Published July 22nd, 2025 by Emil H

Please click link below to download.

How to Clear Cache on the iPad?

Published July 22nd, 2025 by Emil H

Each time you re-visit a website, your cache (temporary internet files) is supposed to to analyze if it has changed so that it can serve you the most up-to-date pages. This doesn't always work; sometimes the cache will load its older stored page instead, so you may not always get the newest version. In Safari Open Settings Swipe down and tap Saf

What file types can I attach to a composition activity, announcement, or resource?

Published July 22nd, 2025 by Emil H

Users can upload the following file types as attachments: http://m3a.vhlcentral.com/allowed_file_types

How to Clear Cache (PC/Mac)?

Published July 22nd, 2025 by Emil H

Each time you re-visit a website, your cache (temporary internet files) is supposed to to analyze if it has changed so that it can serve you the most up-to-date pages. This doesn't always work; sometimes the cache will load its older stored page instead, so you may not always get the newest version. Here are the steps to clear cache for the most wel

vhlcentral Portfolio: Instructor Guides

Published July 22nd, 2025 by Emil H

Creating Custom Sections in Clever For Classes That Use More than One VHL Program

Published July 22nd, 2025 by Emil H

If your district uses Clever, you can create a “custom section” directly in Clever that is based on, but not tied directly to, the courses and sections created by your Student Information System (SIS). For example, you may wish to provide students with access to multiple vhlcentral programs within one specific section you are teaching. While vhlcent

MyConversationTrainer Student User Guide

Published July 22nd, 2025 by Emil H

Please click link below to download.

LTI-Advantage Integration (Self-Rostering): Overview and Guides

Published July 22nd, 2025 by Emil H

Overview This level of integration with your Learning Management System (LMS) provides educators with additional integration features beyond single sign-on. Educators can set-up links in the LMS to your vhlcentral program's student dashboard or single activities, as well as sync the vhlcentral gradebook to your LMS course gradebook. This integration

Partner Cloud SSO and LTI 1.1 Transition Information

Published July 22nd, 2025 by Emil H

Vista Higher Learning will fully discontinue support of Partner Cloud LTI 1.1 (Single Sign On, or SSO) in 2024. This impacts Canvas and Desire-2-Learn institutions using Partner Cloud LTI 1.1 with vhlcentral. Vista Higher Learning will be your partner during this transition and provide assistance to educators and administrators. As of December 31, 2

Welcome to the Support Center for Students

Published July 22nd, 2025 by Emil H

Need help? We want to make sure you have a positive experience while using our Vista Higher Learning programs. Here you will find resources about getting started in VHL Central and innovative ways to utilize the technology used in courses on VHL Central. VIEW A HOW-TO VIDEO Student How-to Video CONTACT US From your Account menu (while completing

Supersite 3.0 HELP TOPIC: Add Course Step 2 - Content

Published July 22nd, 2025 by Emil H

Adding a course is simplified by way of a step-by-step wizard that guides you through the creation process. After you create your first course, you can copy its settings to build other courses. Step 1 Course: In this step, you will name your course, identify the school at which the course will be taught, and set the start and end dates for the cou

MyConversationTrainer Product Overview

Published July 22nd, 2025 by Emil H

MyConversationTrainer is an AI-powered platform that provides a low–stakes environment for students to practice Spanish at their own pace and receive feedback instantly. Perfect for Higher Education and K-12 introductory Spanish courses, MyConversationTrainer enhances language learning with comprehensive, AI-driven conversation practice. With the

Link My Clever Course to My vhlcentral Program Course

Published July 22nd, 2025 by Emil H

1. From your school's portal, select the Vista Higher Learning app to login.2. From your vhlcentral Home page, click on the cover image of your vhlcentral program. 3. Create a course in your vhlcentral program. Watch this how-to video for more information. 4. Create at least one section in the vhlcentral course. You may create additional sections as