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Welcome to the Support Center for Educators

Written by Emil H

Updated at July 22nd, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Educator
    Getting Started What's New User Guides FAQs Training Integrations Troubleshooting Help MyConversationTrainer For Educators VHLCentral How-to
  • Student
    Getting Started User Guides Troubleshooting Help FAQs MyConversationTrainer For Students
  • VHL Central Inline Help
    Student
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Need help? You can find VHL Central technology and instructor resources designed to help you make the most of your Vista Higher Learning program. We have a wealth of materials whether you’re just getting started with your program on VHL Central or have been using Vista Higher Learning programs for years.

 

VIEW A HOW-TO VIDEO OR FIND TRAINING RESOURCES

  • Instructor Training Information
  • Instructor How-to Video
  • Student How-to Video
    • Use our Instructor-Created Video Activity feature to assign a how-to video to your students.

 

CONTACT US

  • Chat with us wherever you see this icon: new_message widget_design_nov2024.png
  • Submit a request for help 24/7.
  • Call us via phone.
    • Instructor/Teacher ONLY Line (US/Canada) - 800.922.6003
    • Main Support Line (US/Canada) - 800.248.2813
    • Main Support Line (All Countries) - 617.426.1469
  • Students can:
    • Report content issues and review how-to videos via their Account menu (while enrolled in your course).
      • helpmenu_studentactivity_Nov2024.png
    • Get help from our vhlcentral BOT or chat an agent wherever they see this iconnew_message widget_design_nov2024.png

 

 

GET LIVE HELP VIA CHAT

  • Mon-Thu 8:00am - 12:00am EST
  • Fri 8:00am - 10:00pm EST
  • Sat 11:30am - 8:00pm EST (School & Spring Semester Start Dates Only)
  • Sun 11:30am - 11:00pm EST

 

GET LIVE HELP VIA PHONE

  • Mon-Fri 8:00am - 9:00pm EST
  • Sat 11:30am - 8:00pm EST (School & Semester Start Dates Only)
  • Sun 11:30am - 9:00pm EST

 

OBSERVED HOLIDAYS

Vista Higher Learning live support services are not available on a few holidays. You may submit requests for help on these days via our online request for help form. An agent will respond to your request during regular service hours.

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4)
  • Thanksgiving (and the Friday after)
  • Christmas (and the day before or after)

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