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Known Issue: Avatar Image Fails to Upload

Written by Emil H

Updated at July 22nd, 2025

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Table of Contents

Workaround

Issue: After uploading an avatar image, the image doesn't appear in your account despite confirmation received about success of the file upload. 

Workaround

  1. Clear cookies and cache on your browser. https://support.vhlcentral.com/hc/en-us/articles/360000341807-A-Master-Guide-How-to-Clear-Cache-Internet-Files-on-Your-Web-Browser
  2. Confirm in Settings>Account that you are able to see the image.
  3. Upload the image file again, if necessary. 

 

 

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